The Person:
- Trade qualified mechanic
- Background in product support or technical support
- Excellent communicator and client-focused
- Extensive experience working with large passenger vehicles, plants, trucks and marine vessels ( We understand you won't have skills in all areas)
- Heavy vehicle and plant backgrounds are highly regarded.
- Strong problem identification and resolution skills
- Excellent verbal and written communication skills
- Strong computer skills
- Provide technical support to internal workshop staff, sales staff, customers and service dealers
- 90% Office based – 50/50 phone and email support to fleet market and distributors
- Transmission support is 20% of the role.
- Specializing in Transmission, axle systems, and hydrostatic drivers mainly with some other components; cars, heavy vehicles, construction and marine.
- Liaison with factory re failures, warranty concerns and specifications
- Provide feedback to factory helping design specs for new products
- Final adjudication on warranty sign-offs
- International supplier specialising in the manufacture of heavy automatic transmissions for commercial vehicles, supplying axles, powers steering, suspension and a range of different equipment to the truck, Bus mining, industrial machinery, marine and car sectors
- The company operates in a complex and constantly changing environment
- Seeking innovative and strong employees
Not the job you are after? For more Technical Support Specialist jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au