Our client is a global company that has served the commercial transportation industry for decades and they are looking for a Service Manager responsible for the overall management and leadership of the service department to deliver a profitable and proficient service that meets the needs of customers.
The role:
- Lead by example and demonstrate a commitment to a zero-harm safety culture
- Manage department financials, cost control, and authorise expenses in line with company guidelines
- Drive and role model safe work practices and lead the WHS committee meetings
- Establish and drive performance improvement in collaboration with other departments.
- Maximise proficiencies by providing correct tooling, facilities, communication flow and coordination between the front-of-house team and workshop team
- Collaborate with other departments to build and manage customer relationships
- Ensure legal compliance with state and federal legislation
- Effective management of warranty process to maximise return and ensure claims are submitted on time
- Regularly hold and attend toolbox talks and huddles to ensure appropriate two-way communication
- Identify training needs and provide appropriate training as needed for team members
- A minimum of 5 years of experience in a Service leadership role
- Demonstrated experience in managing/supervising a team and the ability to effectively lead, coach and manage team members
- Proven ability to develop effective operational plans to improve performance and deliver excellent customer service
- Customer-focused – dedicated to meeting the expectations of customers through high service levels
- Process optimization – effectively manage processes to maximise proficiency, output and eliminate waste
- Sound knowledge of service department fundamentals and the ability to read and interpret a P&L
- Strong understanding of the Australian Commercial Vehicle market
- Ability to analyse and process data and use this information to make sound decisions
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