Regional Service Manager (heavy vehicles) Taren Point

Job Title: Regional Service Manager (heavy vehicles) Taren Point
Contract Type: Permanent
Location: Sydney South
Salary: $$ Generous package $$
Reference: 3187800
Contact Name: Jason Sultana
Contact Email:
Job Published: November 14, 2020 10:45

Job Description

Regional Service Manager required, ideally a from truck dealership background. Look after the NSW dealership network, excellent career opportunity.

This is an exciting opportunity for an enthusiastic and motivated Regional Service Manager to join our customer based in Taren Point in their Product Support Division. This role will be primarily responsible for providing technical support to the Dealer Network.
Main responsibilities will include:
  • Provide technical and service support to the dealer network, customers and internal staff.
  • Maintain regular contact with dealers, providing direction and counselling in customer satisfaction, fleet & customer contact, warranty control, and service department profitability issues.
  • Maintain accurate dealer service records and reporting as well as assisting with annual dealer service business plans.
  • Build and develop dealer relationships through the provision of excellent customer service, ensuring dealer and customer needs are being met, and services are developed to meet future needs of the customer.
  • Ensure dealer conformance to Dealer Standards with specific reference to service.
  • Liaise with other key departments including parts, sales and product planning.
  • Being seen as the first line in resolving customer complaints and or service issues 
Key to be successful in this position:
  • Relevant practical experience working environment within an automotive, heavy vehicle or related industry.
  • Able to work on own initiative and under pressure, effective time management skills and ability to meet strict deadlines
  • Excellent written and verbal skills
  • Ability to 'think outside the square'
  • Excellent customer service skills and ability to build and manage relationships with the dealer network.
  • High degree of computer literacy and good working knowledge of service systems and common windows based programmes.
  • Ability to travel interstate at short notice
If you are interested in this position and have the relevant experience, please forward your resume to us today.

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