Customer tech support ( Taren Point )

Job Title: Customer tech support ( Taren Point )
Contract Type: Permanent
Location: Sydney South
Reference: 3187750
Contact Name: Jason Sultana
Contact Email:
Job Published: November 14, 2020 09:31

Job Description

Technical Phone Support Rep – truck industry, great customer service & phone skills required, mechanical background a must. Based Taren Point

Our client is looking for a Technical Phone Support Rep to provide a high level of customer service (via phone and email) to their customers. Training will be provided, great career opportunity.  
The role: 
  • Making customer calls – 80% outbound 20% inbound
  • Keeping CRM up to date
  • 80% making CSI calls to see that customers are happy 
  • 20% handling basic tec support questions 
  • Use your technical background to help support customers.
  • Log and escalate any customer issues as required.
  • Liaising with tech support team
  • Hours 8:30 am – 5:00 pm
  • Multi task and prioritise work load
You will need to have an excellent phone manner, strong attention to detail and the ability to work within a professional team environment.
Your Skills:
  • Trade qualified mechanic or Auto Electrician
  • Intermediate computer skills
  • Attention to detail
  • Great phone manner
  • Good time management
  • Customer service focused 
  • Ability to work both independently and in a team environment
If you are a trade qualified mechanic with a strong customer experience / customer service focus, we would like to hear from you. Please send your resume to us today.
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